Joseph S. Bramblett 10814 Stone Canyon Rd. Apt. 2156 Dallas, TX 75230pager: (972) 648-5909 mobile: (214) 929-8234 email: email@example.com
To secure a position providing internal technical and database support within a growing, technology-oriented company.
Employment History:Technical Advisor
Provide technical support and Microsoft Access consulting during the startup phase of an Internet banking project, and maintained trouble ticket information. Also, designed a trouble ticket database for use in handling technical issues regarding bank products and services.
Provide hardware-only extended warranty support to customers of GE Computer Support Plus, as well as assisting in the identification of procedural inefficiencies, and partial redesign of web-based technical resources provided to technical support personnel.Technical Customer Service Representative Stream Incorporated Carrollton, TX 75006 September 1997-May 1998
Provided hardware and software support to users of Macintosh clone systems under MacOS versions 7.5.5 through 8.1, as well as assisting other departments in the determination and resolution of hardware and reseller issues.Onsite Warranty Repair Technician Enpointe Technologies Dallas, TX 75240 June 1997-August 1997
Maintained and repaired desktop and laptop PC systems under contract at Northrop-Grumman Commercial Aircraft Division. Worked in close cooperation with Northrop-Grumman's internal helpdesk to identify problem situations and potential solutions to the hazards of computer use in a manufacturing environment, and assisted in the selection and construction of custom systems to exactly meet customer needs.Customer Advocate Internet America Dallas, TX 75201 November 1996-April 1997
Worked in conjunction with the Director of Quality Assurance to ensure that all customers, both internal and external, received the best possible service. Aided customer communication with all departments through clarification of problem reports, duplication of error conditions in a controlled environment, user application support under Windows 3.11, Windows 95, Linux, FreeBSD, and MacOS versions 7.5.1 through 7.6.1. Also monitored all user-accessible systems for signs of tampering and improper use, or improper performance.Project Manager Internet America Dallas, TX 75201 May 1996-November 1996
Ensured proper communication and resolution of problems during startup phase of Internet News based project, providing advanced customer support, and maintaining good customer relations, while promoting the product both locally and internationally via the Internet. Also tested many potential changes, and coordinated efforts of early software testers and programmers through extensive use of various Usenet News applications, as well as using the UNIX clone operating systems Linux and FreeBSD to provide controlled environments for testing.
Stephenville High School Stephenville, TX 76401 Graduation Date: May 1994
Related Activities and Certifications:
Available upon request.