Provide technical support and Microsoft Access consulting during the startup phase of an Internet banking project, and maintained trouble ticket information. Also, designed a trouble ticket database for use in handling technical issues regarding bank products and services.

Provide hardware-only extended warranty support to customers of GE Computer Support Plus, as well as assisting in the identification of procedural inefficiencies, and partial redesign of web-based technical resources provided to technical support personnel.

Provided hardware and software support to users of Macintosh clone systems under MacOS versions 7.5.5 through 8.1, as well as assisting other departments in the determination and resolution of hardware and reseller issues.

Maintained and repaired desktop and laptop PC systems under contract at Northrop-Grumman Commercial Aircraft Division. Worked in close cooperation with Northrop-Grumman's internal helpdesk to identify problem situations and potential solutions to the hazards of computer use in a manufacturing environment, and assisted in the selection and construction of custom systems to exactly meet customer needs.

Worked in conjunction with the Director of Quality Assurance to ensure that all customers, both internal and external, received the best possible service. Aided customer communication with all departments through clarification of problem reports, duplication of error conditions in a controlled environment, user application support under Windows 3.11, Windows 95, Linux, FreeBSD, and MacOS versions 7.5.1 through 7.6.1. Also monitored all user-accessible systems for signs of tampering and improper use, or improper performance.

Ensured proper communication and resolution of problems during startup phase of Internet News based project, providing advanced customer support, and maintaining good customer relations, while promoting the product both locally and internationally via the Internet. Also tested many potential changes, and coordinated efforts of early software testers and programmers through extensive use of various Usenet News applications, as well as using the UNIX clone operating systems Linux and FreeBSD to provide controlled environments for testing.